Please be sure to take time to read our entire policy page. This is a very personal service and we want to make sure all our clients are comfortable with our policies and procedures as we serve you and your pets for years to come.
If you've never used a pet sitter or are new to happytails the following will help us streamline the "Getting Started" process.
It is best to plan a couple of weeks in advance in order to obtain pet care services on the date you desire. An in-home interview or "Meet and Greet" is required for all new clients prior to scheduling service. While we can tentatively pencil in your dates we must meet you and your pets and access your needs before we make a commitment to providing your pets care.
During the "Meet and Greet" we will have the oppurtunity to meet you and interact with your pet(s). We will review forms, sign agreements, do a quick walk through to learn where your pets supplies are; medicine, walk area, test the two door keys, note any special pet care instructions... We will like to allow enough time to be sure all questions are asked and answered so expect this investment time to be a minium of half an hour. For new happytails clients you may access the forms below to start the processing forms. Having the forms completed and two working copies of your house keys for the "Meet and Greet" will save a great deal of time. Reservations can be confirmed at the end of the interview. We strongly suggest this interview take place a few days prior to departure so meeting us will still be fresh in your pets memory.
happytails DOG WALKING & PET CARE SERVICES must be furnished with two clients house keys prior to serve. One key will be maintained at the office for emergency back up purposes, while the second key is maintained by your dog walker/pet sitter. happytails DOG WALKING & PET CARE SERVICES will keep your house key until after your return. If you are delayed returning home we can continue to feed and care for your pets. happytails DOG WALKING & PET CARE SERVICES maintians strict control of your house keys and security alarm code information. No personal information is annotated on your key tags other than your pets name and an administrative key box number. We request that clients provide two (2) copies of the house key during the "Meet and Greet." We DO NOT lock keys in your house on our final pet care visit or leave keys hidden outside the premises for security and safety reasons. At time of returning home or termination of service keys are returned to clients within ten days of last payment.
We offer one free, 30 minute consultation in your home. At this time we meet you and your pets and have a walk through of your pet and home care routine. Before the consultation, we send our service forms , via email attachments, to set up your client account. We obtain detailed information about various subjects to enable us to care for your pets and home while you are away. We need the service forms to be completed either before or at the time of our consultation. The service form include:
- Specific pet & home care instructions
- Veterinarian contct information& medical emergency arrangments
- Emergency contact numbers
- Your travel contact information, including destinations
- Service agreements
- 2 working keys
On last minute or emergency requests we still need to schedule an in-home consultation to meet you, your pets and to go over all required forms that must be filled out in completion.
Payment for new clients is obtained during our first consultation. We submit a receipt for all first time clients. For established clients, email invoicing will be sent out the 15th of each month and end of each month. We acccept cash, checks, credit card and payment through google pay.
New clients for overnight service 50% deposit is required at time of booking and the balance is due at the time service begins.
Charge card payments are paid just before the clients departure.
Refunds: Established clients who have departed and submitted payment for services are issued credits only, in the event they are returning early. A 24 hour notice must be given, or 1 full day of service are retained, and the balance will be issued by credit only.
For new clients who have submitted payment in the consultation , but are cancelling before services actually begin, a $35.00 cancellation fee will be retained, and the balance will be issued by check up to 10 business days after client has requestedthe cancellation via email or a written letter.
Our company does provide professional pet sitters to our clients. We fully understand all the concerns of pet and home owners in needing someone 100% trustworthy, competent and that has a sincereheart for the welfare and care of all animals. Knowing that most pet owners who contact us, consider their pets "family members" we take this responsibility very seriously.
Our pet sitters must pass a thorough background checkperformed by a professional service, provided multiple professional references - not friends or amily members. They must also submit copies of their driver license and ss# for ID verification, sign a happytails DW&PCS contract that statestheir agreement and knowledge of all of our policies & procedures. We make sure our clients only recieve the best care from the best people in the animal care field. Feel free to ask about our service protocol for all pet sitters as they provide professional services to our valued clients. We believe you will be confident in our pet care service providers.
There will be an added $15 service holiday charge fee on the following days...
New Years Eve 4pm - 9pm
New Years Day
Christmas Eve 4pm - 9pm
We require a 24 hour notice of cancellations on all regular weekly scheduled walks/outing. Late cancellations will be charged for services.
Copyright 2019 HAPPYDAWG LLC - Acton, MA 01720 978-242-7480