OPENNINGS for OUTWARDHOUND Hikes - tails n trails off-leash adventures
If you've never used a pet sitter or are new to happytails the following will help us streamline the "Getting Started" process.
It is best to plan a couple of weeks in advance in order to obtain pet care services on the date you desire. An in-home interview or "Meet and Greet" is required for all new clients prior to scheduling service. While we can tentatively pencil in your dates we must meet you and your pets and access your needs before we make a commitment to providing your pets care.
During the "Meet and Greet" we will have the opportunity to meet you and interact with your pet(s). We will review forms, sign agreements, do a quick walk through to learn where your pets supplies are; medicine, walk area, test the two door keys, note any special pet care instructions... We will like to allow enough time to be sure all questions are asked and answered so expect this investment time to be a minimum of half an hour. For new happytails clients you may access the forms below to start the processing. Having the forms completed and two working copies of your house keys for the "Meet and Greet" will save a great deal of time. Reservations can be confirmed at the end of the interview. We strongly suggest this interview take place a few days prior to departure so meeting us will still be fresh in your pets memory. if your dog(s) are doing overnights within a pet sitters home Bed/Blanket/Toy (No Raw Hide) are needed. Dogs must have proof of current/updated vaccines. -Each dogs meal must be portioned in zip-lock baggies. Medicines must be placed in a pill box correct doses for each day.
happytails DOG WALKING & PET CARE SERVICES must be furnished with two clients house keys prior to serve. One key will be maintained at the office for emergency back up purposes, while the second key is maintained by your dog walker/pet sitter. happytails DOG WALKING & PET CARE SERVICES will keep your house key until after your return. If you are delayed returning home we can continue to feed and care for your pets. happytails DOG WALKING & PET CARE SERVICES maintains strict control of your house keys and security alarm code information. No personal information is annotated on your key tags other than your pets name and an administrative key box number. We request that clients provide two (2) copies of the house key during the "Meet and Greet." We DO NOT lock keys in your house on our final pet care visit or leave keys hidden outside the premises for security and safety reasons. At time of returning home or termination of service keys are returned to clients within ten days of last payment.
We offer one free, 30 minute consultation in your home. At this time we meet you and your pets and have a walk through of your pet and home care routine. Before the consultation, we send our service forms , via email attachments, to set up your client account. We obtain detailed information about various subjects to enable us to care for your pets and home while you are away. We need the service forms to be completed either before or at the time of our consultation. The service form include:
- Specific pet & home care instructions
- Veterinarian contct information& medical emergency arrangments
- Emergency contact numbers
- Your travel contact information, including destinations
- Service agreements
- 2 working keys
On last minute or emergency requests we still need to schedule an in-home consultation to meet you, your pets and to go over all required forms that must be filled out in completion.
Payment for new clients is obtained during our first consultation. We submit a receipt for all first time clients. For established clients, email invoicing will be sent out the 15th of each month and end of each month. We accept cash, check and Venmo.
Our company does provide professional pet sitters to our clients. We fully understand all the concerns of pet and home owners in needing someone 100% trustworthy, competent and that has a sincereheart for the welfare and care of all animals. Knowing that most pet owners who contact us, consider their pets "family members" we take this responsibility very seriously. Our pet sitters must pass a thorough background checkperformed by a professional service, provided multiple professional references - not friends or amily members. They must also submit copies of their driver license and ss# for ID verification, sign a happytails DW&PCS contract that statestheir agreement and knowledge of all of our policies & procedures. We make sure our clients only recieve the best care from the best people in the animal care field. Feel free to ask about our service protocol for all pet sitters as they provide professional services to our valued clients. We believe you will be confident in our pet care service providers.
There will be an added $25 service holiday charge fee on the following days...
New Years Eve 4pm - 9pm
New Years Day
Christmas Eve 4pm - 9pm
All cancellations are REQUIRED to be submitted via Log in to the happytails Dog Walking & Pet Care Services secure online system. After you log in, select the appropriate dates on the home screen, and press, “cancel” on the services needing cancellation. Services are NOT canceled until you receive notice via email that your “services have been canceled as requested.” Our cancellations policies always apply regardless of Covid or any other unpredictable events. These fees are the minimum amount required for us to reserve your space in our schedule.
NON HOLIDAY CANCELLATION POLICY
For any visit canceled with less than a full 12 hours notice from the start of the visit time window, payment is required in full. Including all short notice fees. For any visit cancelled with less than a complete 48 hours notice from the start of the visit time window a $10 per visit, cancellation fee will apply. This is in addition to any short notice booking fees. For any non holiday overnight cancelled with less than 30 days notice a flat rate of $30 per night cancellation fee is required.
HOLIDAY & OVERNIGHT CANCELLATION POLICY For all holiday visits cancelled with less than 30 days notice a flat rate of $15 per visit cancellation fee is required. For all holiday overnights and holiday visits canceled with less than 48 hours notice, payment is required in full, including all holiday and short notice booking cost. For all holiday overnights cancelled with less than 30 days notice a flat rate of $40 per night cancellation fee is required.
SNOW & INCLEMENT WEATHER CANCELLATION POLICY
When Concord/Acton Public Schools are closed due to bad weather cancellation fees will be waived when the cancellation is submitted via login AT LEAST 6 hours prior to the scheduled time window. Weekend Services cancellation fee waiver will be in the event of extreme weather only and at the discretion of happytails management, cancellations must be received via login 6 hours prior to the start of the visit time window to be eligible for a waiver.
Off leash outings are designed for dogs who are dog and people sociable and have good recall and basic behavior skills. All participants must pass a temperament screening process to ensure compatibility with the group. These outings are known to not only have fun, the exercise can help curb behavior problems, boredom issues and also assist with weight-loss regimens. We ensure all dogs participating in our programs are healthy and current with all vaccines/shots.
The off leash tails-n-trails hikes are two hours on trails at local conservation lands or area woods. Dogs will run, play, swim and romp. You should expect your dog to return home exhausted and a bit dirty. Pack walks encourage dogs to walk along together without often interacting face-to-face. Over time, walking together builds trust. Walking together tends to avoid competition and insecurities that come with other kinds of socialization. There is a minimum of two outings per week to keep each dog familiar and comfortable with their group pack.
Hikes, usually, are Monday through
Friday and occasionally on the weekends. Hikes are either in the mornings with a pick-up window of 8:30am - 9:15am and returned around 11:30am - noon. Afternoon hikes pick-up window is approximately 12:30pm to 1:15pm return time around 3:00pm - 3:45pm. Pick-up and drop-off will need to be arranged with clients at their homes for entry. Dogs are transported in a cargo van with plenty of room, appropriately temped, comfort and safety. Meeting each dog is required before being scheduled for the first outing. Photo's of tails-n-trails adventures are posted on our social media for your enjoyment and business promotional campaigns. If you wish that your dogs photo not be posted to any of our social platforms please notify us.
Copyright 2019 HAPPYDAWG LLC - Acton, MA 01718 - 978-727-3368